The Culture Keepers Blog

 

Leading Connected Remote Teams

Aug 23, 2024

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Building Connection in Remote Teams to Prevent Culture Erosion

In today’s fast-paced, remote work environment, building and maintaining a strong team culture is more important than ever. As a leadership coach, I often emphasize that connection is the antidote to culture breakdown. When we start feeling disconnected—from our cause, our people, and our contributions—that’s when we see culture begin to erode. So how do we build these intentional structures of connection, especially in a remote setting where casual, face-to-face interactions are scarce?

Streamlining Communication Channels

The first step is to find a communication platform that works well for your team and stick to it. This might seem like a basic step, but it's critical. I joined a team a few years ago that was using multiple platforms—text, Slack, email, WhatsApp, and more. It was chaotic and ineffective. By choosing one platform and committing to it, you simplify communication and reduce the potential for misunderstandings or missed messages.

For example, I recommend using Slack because it allows you to schedule messages, set “Do Not Disturb” times, and utilize automation features that respect everyone’s time. One of the quickest ways to erode culture in a remote team is by not respecting each other’s time—like receiving a work-related text during family dinner. Choosing and sticking to a communication platform that everyone feels comfortable with helps prevent these kinds of disruptions.

Predictability and Availability

As a leader, being predictable and available is key to building trust and connection. I send out a weekly recap at the same time and day every week. This recap includes what we’ve accomplished, what’s coming up, important dates, and anything else the team needs to know. This consistency helps your team know what to expect and allows them to engage on their own time, reducing stress and miscommunication.

Sharing Achievements and Goals

Another critical aspect of maintaining a strong culture is ensuring that everyone feels invested in the work they’re doing. One way to do this is by sharing as much of the company’s numbers and achievements as possible. When people know what goals they’re aiming for and can see how their efforts contribute to those goals, they’re more likely to feel motivated and connected to the team’s success.

Moreover, celebrate both the wins and the efforts that lead to those wins. In a remote environment, where you don’t see the day-to-day work of your team, it’s essential to recognize and celebrate the effort someone puts into solving a problem, not just the solution itself. This recognition reinforces that every contribution matters, which is especially important when you can’t physically see the work being done.

Personalizing Leadership

Knowing your people is fundamental to leading a remote team effectively. Early in my leadership journey, I learned the importance of differentiated instruction—meeting people where they are and giving them what they need to succeed. This approach is just as valuable in managing adults as it was when I was managing a classroom.

When someone new joins my team, we have a one-on-one meeting in their first week. I ask questions about their preferred working hours, communication style, what motivates them, and more. This early investment in understanding them helps me tailor my leadership approach to meet their needs, ensuring they feel supported and connected right from the start.

Regular Check-Ins

In addition to weekly recaps, I hold regular one-on-ones with those who report directly to me. We use Slack for these check-ins, which are structured around four key questions:

  1. What did you accomplish last week?
  2. What is your focus for the upcoming week?
  3. Are there any roadblocks you need help with?
  4. Is there something bringing you joy this week that you’d like to share?

These check-ins provide a consistent touchpoint for ongoing support, troubleshooting, and celebrating successes. Sometimes these lead to a quick call if more discussion is needed, but often, this written exchange is enough to keep us all aligned.

Utilizing Technology for Connection

Technology tools like Loom are invaluable in remote teams. Loom allows you to record your screen and voice, making it easier to create standard operating procedures, brainstorm solutions, or provide feedback on projects. The asynchronous nature of these tools respects everyone’s time while still providing that necessary face-to-face interaction, even if it’s virtual.

Conclusion

Ultimately, preventing culture erosion in a remote team comes down to intentionality. It’s about creating predictable structures, respecting each other’s time, and ensuring everyone feels seen and connected. By knowing your people and investing in building a culture of connection, you not only prevent culture erosion but also foster a thriving, engaged team that’s motivated to achieve shared goals.

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