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Why Great Customer Service Starts Within Your Company
Have you ever experienced terrible customer service? That moment when an employee’s lack of interest in you—and their...
Some people love to-do lists.
I am not one of those people.
When faced with a long list of tasks, I freeze. I find it difficult to prioritize, and the overwhelming number of things to accomplish...
Leadership often feels like a roller coaster. There are exhilarating highs, but also daunting lows that test your resolve. If you're navigating a particularly difficult season,...
In the realm of leadership, few things are as influential as our lived experiences. This truth resonated deeply during a recent conversation with Andy Crouch on the Culture Keepers podcast. As we...
The Role of Friendship at Work: A Key to Engagement and Safety
Gallup, a global research organization, has dedicated decades to studying workplace engagement and effectiveness. Working with...
Embracing Supportive Leadership: How to Avoid Micromanagement
Micromanagement is that overwhelming need to control every detail and decision in a...
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The Greatest Discovery of My Career: The Power of Working Genius
What I’m about to share has been one of the most...
We all know that praise is essential, right? As leaders, we’re told to praise often—both privately and publicly. But here's the problem: if...
Being a Leader Who Communicates with Connection
When we think about great communicators, our minds often drift to figures like Steve Jobs—leaders who...
What Your Employees Aren’t Telling You – And How to Find Out
As a leader, there’s almost always something your employees...
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